Step 4: Input the Alias and choose a Privacy LevelĮnter the alias for this channel (an alias is a great way to guide your agents on the topic of the channel). Step 3: Add a channelĬlick the Add a Channel button and select the SignalWire SMS channel type. Step 2: Open the Channel Settingsįrom the Settings module, navigate to the Channels section. You can use these links to either log in in or sign up. Setting up the SignalWire SMS Channel in IncognitoDesk Step 1: Log in (if you haven’t already) into your IncognitoDesk portal
Once you have it displayed on your screen, copy it to your scratchpad. The newly newly created token will be accessible behind the Show link. Step 3: Get an API Tokenįrom your SignalWire space, head to the API module to obtain and copy the Project ID, Space URL of your SignalWire space in your scratchpad.Ĭlick the “Create a Token” button to generate a new API Token.Įnter a name for your token and uncheck all the permissions (except the one permission required: LAML SCOPES). Once you have acquired a phone number, write down (copy it in your notepad) the E.164 format of it (it’s the number that start with a + following by the country code and the phone number itself).
If you already have a phone number you wish to use, we suggest you read the documentation about Porting (a number) Into SignalWire. Follow the Buying a Phone Number documentation at SignalWire to complete this step. You will need a phone number to send and receive SMS.
Step 2: Buy a phone number to receive and send SMS Remember, you will need to exit their trial mode before distributing your SMS number to your community.
You can use these links to either log in or sign up. Setting up a SignalWire SMS Number Step 1: Sign up or sign in to your SignalWire space To configure this channel you will need a SignalWire account.
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